​

Effective Date: 05-14-2025
Company Name: Livable Cleaning Solutions
Website: www.livablecleaningsolutions.com

​

​

Overview

 

At Livable Cleaning Solutions (“we,” “our,” “us”), we are committed to protecting your privacy and personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, request our eco-friendly cleaning services, or otherwise interact with us.

​

​

What Information We Collect

 

We collect personal information directly from you or through your use of our website or services.

​

​

A) Information You Provide to Us:

​

• Full name

• Home or business address

• Email address

• Phone number

• Payment information (processed via secure third-party platforms)

• Service preferences (e.g., preferred schedule, products)

• Any other information you voluntarily provide when contacting us

​

B) Information Automatically Collected:

​

• IP address

• Browser and device information

• Website usage data

• Cookies and similar tracking technologies (see Section 6)

​

Why We Collect Your Information

 

 

We collect personal information for the following purposes:

• To provide, schedule, and deliver our cleaning services

• To respond to your inquiries or customer service requests

• To process payments and manage billing

• To send appointment confirmations, service updates, and customer feedback requests

• To improve our website and service offerings

• To send promotional emails (only with your consent)

• To comply with legal and regulatory requirements

​

Consent

 

 

By providing personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us at [Insert contact email].

​

​

Sharing Your Information

 

 

We do not sell your personal information. However, we may share your information in the following limited circumstances:

• Service providers: such as payment processors, scheduling tools, email platforms, and IT support services

• Legal compliance: if required to comply with legal obligations, court orders, or regulatory authorities

• Business transitions: in the event of a merger, acquisition, or sale of assets

All third-party service providers are required to protect your information and comply with Canadian privacy standards.

​

​

Cookies and Website Tracking

 

 

We use cookies and similar technologies to improve user experience, analyze traffic, and support website functionality.

You can manage or disable cookies via your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

We may use:

• Essential cookies for site performance

• Analytics cookies (e.g., Google Analytics)

• Preference cookies for remembering eco-friendly product or service preferences

​

​

How We Protect Your Information

 

 

We implement reasonable physical, organizational, and technological safeguards to protect personal information from unauthorized access, disclosure, or misuse.

Examples of safeguards:

• SSL encryption on our website

• Secure payment processors

• Access controls and password protections for internal systems

However, no system can be guaranteed 100% secure. We encourage you to protect your own information online.

​

Retention of Information

 

 

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax or legal obligations).

Once the information is no longer needed, we securely delete or anonymize it.

​

​

Your Privacy Rights in Canada

 

 

You have the right to:

• Access your personal information held by us

• Request corrections to any inaccurate or incomplete information

• Withdraw your consent to further data use

• File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority

To exercise your rights, contact us at:
livablecleaning@gmail.com

More info: https://www.priv.gc.ca

​

​

Children’s Privacy

 

​

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will delete it immediately.

​

​

External Links

 

 

Our website may contain links to third-party websites or product and/or eco-product partners. We are not responsible for the content or privacy practices of those sites.

​

​

Changes to This Policy

 

 

We may update this Privacy Policy from time to time and have the right to update this policy at anytime. Updates will be posted on this page with a revised effective date. Significant changes will be communicated via email or a website banner, where appropriate.

​

​

Contact Us

 

​

If you have any questions or concerns about this Privacy Policy or how your information is handled, you can contact us:

Livable Cleaning Solutions
Windsor, ON
livablecleaning@gmail.com
📞 Phone: 519-792-3049
🌐 Website: www.livablecleaningsolutions.com